01/15/2022 update: Most of our products are shipping out within 2 to 3 business days.
Occasionally, we may experience manufacturing delays. The main cause of these delays are attributed to high demand, unpredictable setbacks with supplies, and a shortage of staffing from both production and shipping crews.
Our manufacturers are doing all they can to get your products to you as fast as possible.
Rest assured that any orders placed with us are shipped in the order in which they are received.
If you would like shipping information on any item specifically, you can ask us here.
Note: Our manufacturers do their best to always provide the contents as stated. In high-demand times, they may vary the bucket proportions based on availability to help avoid extended delays. However, the quality of the products will never be sacrificed nor our commitment to you!
Crisis Equipped offers free shipping on all orders over $99. Any orders under $99 are charged a flat rate of $15 for shipping and handling.*
We use common shipping carriers such as FedEx, UPS & USPS for most all ground orders. When your order ships, you will receive an email with your tracking information.
Since we have multiple manufacturing plants, shipping times may vary.
When ordering multiple products, you might receive multiple tracking numbers and deliveries.
Our manufacturers are constantly in production so that you may receive the freshest food and latest products available. Because of this, during unexpected periods of high-demand we may experience a delay in shipping. Our goal is to ship within 3 to 5 business days, but on rare occasion we may have delays of up to 20 business days.
If you would like an estimate on current shipping times, please contact us! We are here to provide you with an honest and satisfying customer experience.
* Free shipping and Flat Rate Shipping applies to any deliveries made within the 48 Contiguous Unites States. Additional shipping fees apply to Alaska and Hawaii.
**Alaska and Hawaii residents: Please contact us here for shipping costs.
To avoid a 15% processing fee, cancellations must be made no more than 24 hours after the time of purchase.
If a cancellation is made after the product has been shipped (in which you will be provided with a tracking number), you will have to wait for the product to be delivered and then initiate a return as described below.
We want you to be satisfied with your purchase and will happily work with you to make it right.
Please contact us here if there are any issues.
We want you to be happy with your purchase so please inspect it upon arrival. If for any reason you are unsatisfied with the products received from us, you can initiate a return for most unused and sealed items within 30 days of delivery.
You will receive a refund but note that you are responsible for a 15% restocking fee as well as the cost of shipping (even if you received free or discounted shipping).
Before returning any Crisis Equipped product you must contact a customer care representative at 1-909-253-3272, or email firstname.lastname@example.org to initiate the return process and receive a Return Authorization Number (RAN). Returns that are shipped back to us without a RAN will not be eligible for a refund or credit.
1. All products must be returned in original packaging and in new condition unless already damaged upon original delivery.
2. If items were damaged or defective upon original delivery, you must provide us with images of said damage.
3. Items that are refused or undeliverable are eligible for a refund covering the total amount of products ordered, but the customer will be responsible for both delivery and return shipping costs.
4. After Crisis Equipped receives a return, we will inspect the items and issue a refund, replacement, or credit based on the reason for the return and the condition of the products.
*Please note that all returned orders are subject to a 15% restocking fee.
**Custom Buckets are non-refundable. If the pouches inside the buckets are damaged or defective, replacement meal pouches will be sent out.
All canceled orders are subject to a 15% fee.
Digital Membership Payment and Refund Policy
Payment terms: The Lifetime Family Plan is a one-time payment.
Refund Policy: We want you to be happy with your purchase. If there's anything wrong with your account, we would like to make it right! The Basic Family Plan is free, so no refunds will be given for that plan. Try the Lifetime Plan risk-free for the first 7 days! We offer a 7-day money-back guarantee. Refunds must be requested in writing prior to the end of the first seven days of membership.
Refunds will not be given after the first seven-day membership period, however you will be able to access all the premium content forever. Please contact us at email@example.com with any refund concerns. Please allow up to 24 hours for a response.